The following terms and conditions of use apply to the offer and sale of products on our website “www.markopopov.com“. The products bought on www.markopopov.com are sold directly by the “CROUPON” (also “the supplier”), whose head office in Novi Sad, Bulevar Oslobodjenja 27, VAT identification number RS 109182526. For any further information, please contact us (www.markopopov.com/contact).

To check the status of your orders or change your personal information, you can go to your account (“sign in / register”). You can also contact us by e-mail (info@markopopov.com) or by phone at +381695570766.


1. Our policy.

The supplier proposes on www.markopopov.com leather bags and accessories for sale and runs his own e-business activity solely towards end users, who are themselves final consumers. This policy is a service dedicated to individuals who are personal buyers not to be mixed with business oriented retail activity.

According to the policy herein described, the supplier has the right to not process an order from anyone who is not a “final consumer” or to refuse any order not conforming to our commercial policy.

These terms and conditions govern exclusively the offer, the transfer and the agreement on orders of items from www.markopopov.com between users of www.markopopov.com and the supplier.

However, these terms and conditions do not govern certain services nor sales of “MARKO POPOV” items from other suppliers. And for whom the supplier can not be responsible.


2. How to enter into a contract with the supplier.

To enter a contract for one or more items from www.markopopov.com, you have to fill in the electronic order form and send it to the supplier in order to process the order which is finalized when payment is accepted by your bank.

Before you proceed in buying items by sending the order form, you are asked to read the herein terms and conditions, to print them and to keep a copy of them for your personal records.

To validate the order, you need to accept the herein terms and conditions and make sure to carefuly look at the description of each item ordered (material, size, shape) as well as their price excluding mailing and delivery costs, and any local tax in the buyer’s delivery zone. By this article, the “CROUPON ZR” warns the user that items bought can be subjected to a customs fee. The “CROUPON ZR” can not be responsible for additional delivery fees. Please check terms and time delivery of the products and conditions for your right to withdraw from purchase as well as terms and time period for returning purchased items.


3. Contract conclusion

The contract is concluded when the supplier verifies the order after the client’s payment has been accepted.

The order form will be archived while the order is being processed and delivered, in accordance with legally alloted time periods. You can check your order form by logging onto the page “my account”

Before sending the form, you will be asked to check and eventually modify your information.

The order form must be sent to the supplier in English or Serbian/Croatian.

Once the contract is concluded, the supplier will process your order.

In case the items presented on www.markopopov.com are not available when you send your order in, the supplier has the obligation to inform you on the unavailability of the items as soon as possible. In case of an order form transfer and change in the price, the supplier will refund you within thirty days (30) after you paid.

By sending your order form to the supplier, you agree to respect without any condition the herein terms and conditions. If you disagree with certain terms in these terms and conditions, we suggest not to send the order and not to buy on  www.markopopov.com.

By sending your order form, you confirm and accept the terms and conditions of use and other eventual information from www.markopopov.com.

Once your order is sent, the supplier will send a confirmation of the order with the information from the form (terms and conditions, items description, price details, payment, right to withdraw, delivery schedule and fee).


4. Warranty and price information.

On www.markopopov.com, we only sell items from the brand “MARKO POPOV”. These items are handmade in Serbia.

The supplier does not sell second-hand items, nor defective items or those produced beneath normal market standards or under the supplier’s own manufacturing standards.

The main features of each items are listed on www.markopopov.com in separate descriptions. The images and colors of the items on www.markopopov.com might not correspond to the real colors depending on the web navigator and the screen you are using. We try our very best to show colors as close as possible to reality.

The prices of the items might be updated. Please check the final total before sending your order form.

The orders to be delivered in countries that are not in the list won’t be accepted by the supplier. If this is your case, please contact us at: info@markopopov.com

All items have an label. In case the item does not satisfy you and you wish to return it, it is important that you do not remove the label.

In case you decide to exercise your right of withdrawal, the supplier might refuse returned items if the label has been removed or if the item has been altered in any aspect.


5. Payments

To pay the item’s price and the mailing and delivering fee, please follow the instructions given in the order form.
If you pay via PayPal or 2Checkout secure payment gateway (third-party service) provider used by supplier will only collect, use and disclose costumer information to the extent necessary to allow the provider to perform the service that he is provide to www.markopopov.com.

A third-party processor such PayPal and 2Checkout secure payment gateway has own privacy policies in respect to the information supplier are required to provide to provider for your purchase-related transactions. Supplier recommend that you read third-party providers privacy policies so you can understand the manner in which your personal information will be handled by these providers. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction in which that service provider or its facilities are located. Once you leave www.markopopov.com website or you are redirected to a third-party website or application, you are no longer governed by this terms and conditions.

Costumer also can chose BACS (bank account transfer) as the payment method, additional information you will get at the checkout process.


6. Shipping and delivery of items

Please go the section customer service below to find out about shipping and delivery conditions. Please pay particular attention to these conditions as they are a substantial part of our terms and conditions and therefore considered as fully accepted when you send the order form.


7.Customer service

7.1 DeliveryItems are made to order and will be dispatched within 7 working days from the point of credit clearance and address verification. We will notify you of any delays to your order. Please note that during holidays (i.e. Christmas) please allow longer times for dispatch. We will contact you if there is a delay.

Express delivery: delivery within 1 to 3 business days for the US, EU. We ship with DHL Express. You will get an e-mail with a track number for your package as soon as it leaves our office.

Every order is processed with great care. If you want to change your order, let us know as quickly as possible. If your order’s status is “sent” in your personal space “my account”, we cannot change it anymore.

Sales outside of the Republic of Serbia.
All the prices on the website are without the Serbian vat (20%).


8. Right of withdrawal.

You have the right to break the contract with the supplier, without any penalty nor specifying the reason, within fourteen days (14) after you received the items purchased on www.markopopov.com. It is also possible to change the item for another one, however the fee to return the purchased item, the difference of price with the new item and its delivery are charged to you.

In order to use your right of withdrawal, we suggest that you ask the supplier for a return slip at info@markopopov.com.

In this case, you must return the items to the supplier within fourteen days (14) after the day you received the items and using a carrier of your choice . You will pay for the return fee.

You will personally pay for the fee to return the purchased items. There are no circumstances under which the amount to be refunded would be deducted. The damage or loss of the items during the return shipping is under your responsibility. This means you need to insure the goods to their commercial value with the carrier, as we do to ship any item to a client.

In case of withdrawal, not only the time and procedures described in the articles 8.1, 8.2 and 8.3 have to be respected, but furthermore the return of purchased items is only considered successful if completed as follows :

  1. The return form is properly filled and sent to the supplier;
  2. The item must not have been worn, nor used, nor changed, washed or damaged;
  3. The brand label must still be attached to the item along with the one-use seal;
  4. Items must be returned entirely intact and in their original wrapping;
  5. Items must be returned to the supplier all in one shipping.
  6. The items must be returned to the supplier within fourteen days (14) after the day you received them, using the carrier of your choice.
  7. Make sure to send us the tracking number for your return package to info@markopopov.com.


In case of withdrawal, if all the conditions enumerated in article 8 are met then the supplier will make sure to refund the client according to the procedure described in article 9 below, within a maximum of thirty days (30) after the supplier receives the item.

According to article 9, the amount will be refunded within thirty (30) days from the exercise of your right of withdrawal, subject to the proper enforcement of terms and conditions set forth above.

In case the terms and conditions enumerated in article 8 are not met while using your right of withdrawal, you would not qualify for a refund of the amount paid to the supplier and the fee for shipping back the items would be for you to pay. However, you could, if you were to ask for it, get the items in the state you returned them to the supplier sent to you again at an additional charge.


9. Refund times and terms.

Once the supplier receives the items, he checks on whether the conditions of withdrawal as explained in article 8 have been met. If the conditions are met, the supplier will send you an email to confirm he accepts your returned items.

In case the person named in the order form is not the one who paid for the items and in the occurrence of withdrawal, the amount will be refunded to the person who paid as explained in the article 8.6.


10. Law.

The herein terms and conditions of use have been established according to Republic of Serbia law. Any dispute upon these terms and conditions between the supplier and a client will be settled under the jurisdiction of the Serbian courts.


11. Changes and updates.

The terms and conditions of use are regularly updated particularly in regard to norms. The new terms and conditions will be effective as they are published on www.markopopov.com.


12. Privacy policy and personal data protection.

Personal data

  1. Information about buyers are subjected to automated processing.
  2. “CROUPON ZR” has the right to collect information on the buyers as they order items. The necessary information for “CROUPON ZR” to proceed the order are marked by an asterisk.
  3. In case of refusal to give necessary information, “CROUPON ZR” will not be able to deliver the order.
  4. The buyer agrees to give accurate information causing no harm or prejudice to third parties. The supplier does not store costumer credit card details on supplier’s server. If buyer chose to pay via PayPal or 2Checkout secure payment gateway, supplier only share Customer Information with providers directly involved with online transactions (e.g. PayPal, 2Checkout). All credit/debit card purchases are processed through a 2Checkout secure payment gateway.


12.2 Privacy policy

  1. “CROUPON ZR” can change the herein terms of privacy policy at any time. You can read the newest version of our privacy policy below.
    If you decide to use the website www.markopopov.com, you agree that “CROUPON ZR” will collect and use personal information, even financial information, under the conditions set forth in this privacy policy. If you disagree with the terms of our privacy policy or any change in these terms, we suggest you leave the website www.markopopov.com and you do not buy any “MARKO POPOV” item sold on this site.
  2. You can use the website www.markopopov.com without giving any personal information to “CROUPON ZR”. You will have to give certain obligatory information such as :
    -your name, first name, address, phone number and e-mail address particularly if you want to receive MARKO POPOV’s newsletter,
  3. – some financial information (your credit or debit card numbers) if you decide to buy an item on the website www.markopopov.com, in order to pay for the items and for order processing.
    “CROUPON ZR” agrees to respect the user’s data privacy.
  4. The user has a general right to access, change, modify and delete his own data on request. Please write to info@markopopov.com or “CROUPON ZR”, Bulevar Oslobodjenja 27
  5. Cookies : CROUPON might need to add a cookie into the user’s computer. A cookie does not allow to identify a user; however a cookie records information about the user’s computer’s navigation on the website www.markopopov.com (pages seen, date and time of consultation, etc.). “CROUPON ZR” will be able to read those during further visits. “CROUPON ZR” offers to ease the user’s navigation by recording information regarding the navigation from the user’s computer on the website www.markopopov.com, such as signing in into the user’s account. “CROUPON ZR” informs the internet user that he can refuse the recording of the cookies by configurating his navigator accordingly.